KhedmetCom
Match service demand with capacity, scheduling and field work, and see how it all performs.
KhedmetCom is Para's field service platform. It runs every job from the first request to the finished work, and it helps teams improve over time. Managers follow progress on dashboards while technicians work from their phones.
Business need
- Teams struggle to match service demand with available people and capacity quickly.
- Manual scheduling and assignment hide what is happening and make service harder to control.
- Field teams need their job details on their phones.
- Operations teams need a live view of how the work is going.
Product view
What Para brings
Six capabilities spanning the service lifecycle, from incoming demand to the next cycle's improvement.
Demand Visibility
Capture and understand service demand before you assign it.
Scheduling & Assignment
Plan each job and assign it to the right person.
Mobile Execution
Give field teams everything they need to finish the day's work.
Tracking & Visibility
Follow work progress and status across the service lifecycle.
Operational Dashboards
Show managers how requests and technicians are performing.
Learning & Improvement
Use operational results to improve each future service cycle.
How it works
A public-safe view of the service lifecycle. Deliberately kept at business-capability level.
Demand
Incoming service requests are captured and understood before anything is assigned.
Capacity
Available people, skills and capacity are visible against the demand waiting to be met.
Schedule & Assign
Work is planned and assigned on priority, availability and what the service actually needs.
Execute Service
Field teams work from mobile views of their jobs, with the information the task requires.
Track & Visibility
Progress and operational status stay visible to dispatchers and service managers.
Analyze & Improve
Completion data and operational KPIs inform how the next service cycle is planned.
People, process, data and technology
The four dimensions service execution has to hold together.
People
The customers who ask for work and the teams who plan and deliver it.
Process
Every step of a job, from intake to completion.
Data
The records each job creates, from the request to the final KPIs.
Technology
The KhedmetCom web and mobile experience and its service management features. Dashboards and the integration points each customer setup needs.
Para evidence & reusable patterns
The Para company profile presents KhedmetCom as the link between seeing demand and building capacity. It also presents it as a smart tool for delivering service.
The profile sets out one job lifecycle that runs from demand to completion. It ends with learning that improves the next cycle.
Para's ARC RPA material also lists KhedmetCom as a Para platform.
Technology context
KhedmetCom is a Para field-service and service-execution platform with web and mobile operating views. This page describes business capabilities and user experience rather than the underlying product architecture or implementation model.
Where it fits in Para
When service demand has to become assigned work.
Use KhedmetCom when you need to turn service demand into assigned work and field delivery that you can measure.