Professional Services & Knowledge Enterprises

One Digital Workplace Connects Employees to the Knowledge Around Them

Help employees find the right people and knowledge in one workplace.

Para built a digital workplace that connected each employee to the expertise and knowledge around them. We enriched employee profiles with project and client details from business systems. We set up People and Project search. We also connected the workplace to NetSuite.

Professional Services & Knowledge Enterprises Digital Workplace, Knowledge & Employee Experience Microsoft 365 & SharePoint Enterprise Applications & Integration

Business challenge

  • Employees struggled to find the right expert or the history behind a project.
  • Company information sat in two places: workplace content and business systems.
  • Search had to help people find colleagues and projects, not just documents.

Para approach

  1. We mapped how people, projects, and clients relate to each other.
  2. We added business context to employee profiles.
  3. We set up search for people and projects.
  4. We brought NetSuite data into the workplace.
  5. We organized knowledge and search as one company-wide information experience.

How it works

Validated digital workplace and connected enterprise-information pattern. Evidence: intranet requirements, information architecture design, NetSuite integration design and deployment documentation.

1

Employee Profiles

2

Skills / Expertise

3

Project Context

4

Client Context

5

Knowledge Hub / Search

6

NetSuite Integration

Delivered capability

Employee profile foundation

We extended employee profiles with business and work details.

Skills & expertise discovery

We built search patterns to find people and expertise.

Project context

We added project information and Project 360 views with search.

Client context

We connected client and account data. The work did not fully prove a complete Client 360.

Knowledge hub & search

We built patterns for company knowledge and findability.

Enterprise integration

We connected NetSuite to give the workplace business context.

Evidence-supported outcomes

Connected workplace

Employees could see who knows what and who worked on which client, all in one workplace.

Reusable 360 foundations

The work gives Para reusable foundations for Employee 360 and for project and client context.

Improved findability

People and project search became part of the everyday workplace.

Integration pattern

The project proved we could link the workplace to business system data.

Technology & delivery context

Older Microsoft SharePoint intranet with extended profiles and enterprise search, connected to NetSuite. Employee 360, Client 360 and skills intelligence are reusable foundations, not current packaged products.

Have a similar enterprise challenge?

Para can assess where you stand today and shape the right approach. We then carry it from business need through delivery and ongoing operations.

Talk to Para →