One Banking Portal Serves Customers Across Three Countries and Two Languages
Deliver one banking digital experience across several countries.
Para moved a regional bank’s external digital channels from IBM WebSphere to SharePoint 2013. The new portal served Jordan, Palestine, and Bahrain in both Arabic and English. Customers could find branches, use financial calculators, and submit requests online.
Business challenge
- The bank had to manage several countries and languages through one clear portal architecture.
- Customer forms and self-service tools had to work inside the digital channel.
- Content teams needed controlled publishing and campaign tools.
Para approach
- We designed a portal architecture for several countries and languages.
- We designed how people would browse and search the content.
- We built customer forms and self-service tools.
- We connected financial information and branch and ATM location services.
- We gave content teams controlled publishing and campaign tools.
How it works
Validated multi-country banking digital-channel implementation. Evidence: business requirements, technical design, deployed modules, deployment, UAT and content-syndication documentation.
Banking Content
Digital Forms
Utilities / Financial Data
Search / Branch & ATM
Campaigns / Subscriptions
Controlled Publishing
Delivered capability
Multi-country, multilingual portal
One portal for three countries, in Arabic and English.
Digital customer forms
Online forms for applications, inquiries, and feedback. Each form checks entries and sends alerts.
Self-service utilities
Financial calculators and live market information.
Branch & ATM discovery
Finders that know the customer's country and location.
Content & campaign management
The tools to run campaigns and keep news and offers current.
Controlled publishing
Authoring and publishing kept apart, with governed content releases.
Evidence-supported outcomes
Unified banking experience
One banking digital experience across several countries and languages.
Integrated customer services
Forms and self-service tools became part of the portal experience.
Controlled content operations
We kept authoring and publishing duties apart and governed both.
Reusable digital-channel patterns
The project gives Para reusable architecture for multilingual banking portals.
Technology & delivery context
Source platform: IBM WebSphere. Target at the time: Microsoft SharePoint 2013 with custom modules and integrations. This reference covers external digital channels only not core-banking transformation, neo-bank delivery, a mobile-banking application or transactional internet banking.
Have a similar enterprise challenge?
Para can assess where you stand today and shape the right approach. We then carry it from business need through delivery and ongoing operations.